Welcome to Fairy Season Shop’s FAQ! We’re here to make your shopping experience as stylish and seamless as our collections. Whether you’re curious about our trendy Activewear or need help with your Jewelry order, you’ll find answers below. ✨

About Our Store

What kind of products does Fairy Season Shop offer?
We offer a wide range of fashionable items including Accessories, Activewear, Boots, Bottoms, Dresses, Hats, Heels, Hoodies & Sweatshirts, Jackets & Coats, Jewelry, Lingerie & Sleepwear, Sandals, Shoes, Slippers, Sneakers, Socks, Sweaters & Cardigans, Swimwear, and Tops. We’re your one-stop shop for affordable, trendy fashion!
What is Fairy Season Shop’s style aesthetic?
Our style is contemporary and fashion-forward, offering everything from casual everyday wear (like our popular Hoodies & Sweatshirts) to statement pieces (like our Jewelry collection). We focus on delivering trendy, accessible fashion that helps you express your personal style.
Who is Fairy Season Shop’s target customer?
Our ideal customers are fashion-conscious individuals who love staying on trend without breaking the bank. Whether you’re looking for comfortable Activewear, stylish Dresses, or cozy Sweaters & Cardigans, we have something for every style and occasion.

Product Questions

How do I know what size to order?
Each product page includes detailed size charts to help you find your perfect fit. For items like our Bottoms or Tops, we recommend comparing your measurements with our size guide. If you’re between sizes, we suggest sizing up for comfort.
Are your products true to the pictures on your website?
We strive to represent all our products – from our vibrant Swimwear to elegant Dresses – as accurately as possible. However, monitor settings may cause slight color variations. If you have specific questions about an item, feel free to email us at [email protected].
Do you offer plus sizes?
We’re constantly expanding our size ranges! Currently, many of our Clothing items, including some Dresses and Tops, are available in extended sizes. Check individual product pages for availability.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security when purchasing our fashionable items.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information whether you’re buying our trendy Sneakers or luxurious Jewelry.
How can I check the status of my order?
Once your order (whether it’s those Boots you’ve been eyeing or a new Jacket & Coat) ships, you’ll receive a confirmation email with tracking information. You can also contact us at [email protected] for updates.

Shipping & Delivery

What are my shipping options?
We offer two stylish shipping options:
– Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipping
– Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipping
Perfect whether you’re ordering a single pair of Heels or refreshing your entire wardrobe!
How long does order processing take?
All orders, whether it’s our cozy Slippers or statement Hats, are processed within 1-2 business days before shipping. During peak seasons, processing may take slightly longer.
Do you ship worldwide?
Yes! We deliver our fashion globally, from our trendy Activewear to elegant Lingerie & Sleepwear, except to some Asian and remote areas. Contact us at [email protected] to confirm delivery to your location.
Can I track my order?
Certainly! Once your Sweaters & Cardigans or any other items ship, you’ll receive a tracking number via email to follow your fashion journey to your doorstep.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of delivery for our products (excluding final sale items). Your returned Hoodies & Sweatshirts, Sandals, or other items must be unworn, with tags attached, and in original packaging.
How do I initiate a return?
Email us at [email protected] with your order number and the items you wish to return (whether it’s those Bottoms that didn’t fit or a Dress that wasn’t quite right). We’ll guide you through our simple return process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (like if we sent the wrong pair of Shoes). We recommend using a trackable shipping method.
How long do refunds take?
Once we receive your returned Swimwear or other items, please allow 5-10 business days for processing. Refunds will be issued to your original payment method.

Contact & Support

How can I contact customer service?
We’d love to hear from you! Email us at [email protected] for any questions about our Socks, Jackets & Coats, or any other products. Our friendly team typically responds within 24-48 hours.
What are your business hours?
Our customer service team is available Monday through Friday, 9am to 5pm EST. Emails sent outside these hours will be addressed the next business day.

Still have questions? We’re here to help you look fabulous! Contact us at [email protected] and our fashion-forward team will assist you. Happy shopping from all of us at Fairy Season Shop! 💜